SHIPPING

Our goal is to provide speedy shipping!  Packages are dispatched 1 to 2 business days after receipt of payment. Usually, if your order is received before 2:00 PM EST, your package will ship the same day. During the holiday season, please allow for more lead time for shipping.  Some FedEx services will deliver on Saturday but we do not guarantee any Saturday deliveries from our site.  We only guarantee deliveries on a “Business Day”, Monday through Friday schedule.  If you would like to arrange for special Saturday deliveries, please contact our Customer Service to arrange before placing an order.

Items are shipped Standard via FedEx Ground with tracking and delivery without signature. If you prefer delivery by FedEx with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. 

Delivery times are approximate. Times will vary depending on your location.

Approximate delivery time from our facility

 

GROUND SHIPPING

If you are shipping your items to any of the follow zip codes, it is very likely (not guaranteed) that you will receive your package by FedEx Ground service in one business day.

Overnight Shipping from 24440 to the following ZIP/Postal codes:

15521 - 15529    15533 - 15539    15545 - 15545    15550 - 15550    15553 - 15554    15559 - 15559
15714 - 15714    15722 - 15722    15724 - 15724    15737 - 15738    15760 - 15760    15762 - 15762   
15773 - 15773    15775 - 15775    15921 - 15921    15925 - 15925    15927 - 15927    15930 - 15931   
15933 - 15934    15938 - 15938    15940 - 15940    15946 - 15946    15948 - 15948    15951 - 15952   
15955 - 15956    15958 - 15958    15962 - 15962    16600 - 16699    16800 - 16821    16823 - 16824   
16827 - 16829    16832 - 16832    16834 - 16835    16839 - 16842    16844 - 16844    16847 - 16847   
16849 - 16849    16851 - 16854    16856 - 16856    16858 - 16860    16865 - 16870    16872 - 16872   
16874 - 16875    16877 - 16877    16879 - 16880    16882 - 16899    17000 - 17699    18957 - 18958   
19008 - 19008    19013 - 19017    19028 - 19028    19037 - 19037    19039 - 19039    19052 - 19052   
19060 - 19061    19063 - 19065    19073 - 19073    19080 - 19081    19086 - 19089    19091 - 19091   
19300 - 19400    19406 - 19406    19410 - 19421    19423 - 19423    19425 - 19427    19430 - 19435   
19438 - 19439    19441 - 19443    19445 - 19445    19447 - 19451    19453 - 19453    19457 - 19461   
19463 - 19471    19473 - 19476    19478 - 19485    19487 - 19489    19491 - 19499    19501 - 19501   
19508 - 19508    19518 - 19520    19523 - 19523    19535 - 19535    19540 - 19540    19542 - 19544   
19547 - 19548    19560 - 19560    19600 - 19607    19609 - 19699    20000 - 21599    21700 - 21799   
21900 - 21911    21914 - 21918    21920 - 21929    21931 - 23439    23441 - 24999    25004 - 25004   
25007 - 25008    25044 - 25044    25048 - 25048    25060 - 25060    25062 - 25062    25116 - 25116   
25120 - 25120    25140 - 25140    25153 - 25153    25174 - 25174    25180 - 25180    25188 - 25188   
25400 - 25499    25606 - 25608    25611 - 25611    25617 - 25617    25620 - 25621    25628 - 25628   
25630 - 25631    25634 - 25635    25650 - 25651    25800 - 25999    26202 - 26202    26204 - 26209   
26261 - 26261    26264 - 26264    26266 - 26266    26282 - 26282    26288 - 26288    26291 - 26291   
26294 - 26294    26298 - 26298    26600 - 26600    26602 - 26609    26613 - 26614    26622 - 26622   
26628 - 26628    26630 - 26630    26632 - 26632    26635 - 26635    26637 - 26637    26640 - 26640   
26642 - 26655    26657 - 26899    27000 - 28348    28350 - 28399    28441 - 28441    28446 - 28446   
28500 - 28510    28513 - 28515    28519 - 28519    28522 - 28523    28525 - 28527    28529 - 28530   
28534 - 28538    28551 - 28552    28554 - 28554    28556 - 28556    28560 - 28569    28571 - 28571   
28573 - 28573    28578 - 28578    28580 - 28580    28583 - 28583    28585 - 28588    28590 - 28593   
28595 - 29001    29007 - 29013    29020 - 29020    29032 - 29032    29041 - 29041    29046 - 29046   
29051 - 29051    29056 - 29056    29058 - 29058    29067 - 29067    29069 - 29069    29074 - 29074   
29078 - 29080    29100 - 29103    29111 - 29111    29114 - 29114    29134 - 29134    29143 - 29143   
29148 - 29148    29161 - 29162    29175 - 29175    29183 - 29183    29300 - 29399    29500 - 29799   
37600 - 37699    37711 - 37711    37731 - 37731    37743 - 37745    37765 - 37765    37809 - 37811   
37818 - 37818    37857 - 37857    37873 - 37873    37891 - 37891

INTERNATIONAL SHIPPING

We currently ship to Canada with USPS Global Priority Mail.

RETURNS & WARRANTY

We would like you to be satisfied with every order you place.  If you have any problems with your order, please contact our Customer Service department within 15 days of the delivery of your item(s).

We will offer a replacement or full refund (not including shipping) for your returned merchandise, as long as the item is returned in its original condition. Simply return the item(s) with a copy of the invoice and state whether you want the item(s) replaced or money refunded. A restocking charge of 15% shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after 15 days after your receipt of the goods.

Note: You must ship insured and prepaid. Refunds won't be made for products that are lost or damaged during shipping. After we receive your returned product, a credit will be issued to the credit card account used to make the purchase. We reserve the right to make the determination of undamaged condition and may reduce your credit if the product is damaged or if all the original package contents aren't returned.

Returning products that were part of a special promotion:

GlasswareDreams.com may occasionally offer promotional pricing on products that is dependent on certain terms of purchase. If you return a product for which you received special promotional discounts, you will receive a credit for that product's return that will not exceed the promotional pricing you received at the time of purchase. If as a part of a promotion you received a second product at no cost or at a reduced price when another product was purchased, credit for the return of the first product will be reduced to factor in the savings on the second product if the second product is not returned with the first product. If all products are returned, the full purchase price will be credited.

Thank you.

GlasswareDreams.com Staff