Shipping & Order Info

Budget Shipping

Items shipped with our Budget Shipping method will be shipped with FedEx Ground or the cheapest method available to us at the time. There may be extra processing times and please note that delivery times will vary as other shipping methods may take preference. 

SHIPPING

Our goal is to provide speedy shipping!  Packages are dispatched 1 to 2 business days after receipt of payment. Usually, if your order is received before 2:00 PM EST, your package will ship the same day. During the holiday season, please allow for more lead time for shipping.  Some FedEx services will deliver on Saturday but we do not guarantee any Saturday deliveries from our site.  We only guarantee deliveries on a “Business Day”, Monday through Friday schedule.  If you would like to arrange for special Saturday deliveries, please contact our Customer Service to arrange before placing an order.

Items are shipped Standard via FedEx Ground with tracking and delivery without signature unless another method is chosen. If you prefer delivery by FedEx with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Delivery times are approximate. Times will vary depending on your location.

** Please note that if your order an item with Overnight shipping on a Friday, it will not be delivered on Saturday.  If you order on Friday after 2pm, there is a chance your order will not be shipped until Monday.  Please contact customer service if you have any questions before placing your order on a Friday.  Saturday delivery is available in some situations but there will be extra fees.   Thank you!

Approximate delivery time from our facility

GROUND SHIPPING

If you are shipping your items to any of the follow zip codes, it is very likely (not guaranteed) that you will receive your package by FedEx Ground service in one business day.

Overnight Shipping from 24440 to the following ZIP/Postal codes:

15521 - 15529    15533 - 15539    15545 - 15545    15550 - 15550    15553 - 15554  
15559 - 15559    15714 - 15714    15722 - 15722    15724 - 15724    15737 - 15738   
15760 - 15760    15762 - 15762    15773 - 15773    15775 - 15775    15921 - 15921   
15925 - 15925    15927 - 15927    15930 - 15931    15933 - 15934    15938 - 15938   
15940 - 15940    15946 - 15946    15948 - 15948    15951 - 15952    15955 - 15956   
15958 - 15958    15962 - 15962    16600 - 16699    16800 - 16821    16823 - 16824   
16827 - 16829    16832 - 16832    16834 - 16835    16839 - 16842    16844 - 16844   
16847 - 16847    16849 - 16849    16851 - 16854    16856 - 16856    16858 - 16860   
16865 - 16870    16872 - 16872    16874 - 16875    16877 - 16877    16879 - 16880   
16882 - 16899    17000 - 17699    18957 - 18958    19008 - 19008    19013 - 19017   
19028 - 19028    19037 - 19037    19039 - 19039    19052 - 19052    19060 - 19061   
19063 - 19065    19073 - 19073    19080 - 19081    19086 - 19089    19091 - 19091   
19300 - 19400    19406 - 19406    19410 - 19421    19423 - 19423    19425 - 19427   
19430 - 19435    19438 - 19439    19441 - 19443    19445 - 19445    19447 - 19451   
19453 - 19453    19457 - 19461    19463 - 19471    19473 - 19476    19478 - 19485   
19487 - 19489    19491 - 19499    19501 - 19501    19508 - 19508    19518 - 19520   
19523 - 19523    19535 - 19535    19540 - 19540    19542 - 19544    19547 - 19548   
19560 - 19560    19600 - 19607    19609 - 19699    20000 - 21599    21700 - 21799   
21900 - 21911    21914 - 21918    21920 - 21929    21931 - 23439    23441 - 24999   
25004 - 25004    25007 - 25008    25044 - 25044    25048 - 25048    25060 - 25060  
25062 - 25062    25116 - 25116    25120 - 25120    25140 - 25140    25153 - 25153   
25174 - 25174    25180 - 25180    25188 - 25188    25400 - 25499    25606 - 25608  
25611 - 25611    25617 - 25617    25620 - 25621    25628 - 25628    25630 - 25631   
25634 - 25635    25650 - 25651    25800 - 25999    26202 - 26202    26204 - 26209   
26261 - 26261    26264 - 26264    26266 - 26266    26282 - 26282    26288 - 26288   
26291 - 26291    26294 - 26294    26298 - 26298    26600 - 26600    26602 - 26609   
26613 - 26614    26622 - 26622    26628 - 26628    26630 - 26630    26632 - 26632  
26635 - 26635    26637 - 26637    26640 - 26640    26642 - 26655    26657 - 26899   
27000 - 28348    28350 - 28399    28441 - 28441    28446 - 28446    28500 - 28510   
28513 - 28515    28519 - 28519    28522 - 28523    28525 - 28527    28529 - 28530   
28534 - 28538    28551 - 28552    28554 - 28554    28556 - 28556    28560 - 28569   
28571 - 28571    28573 - 28573    28578 - 28578    28580 - 28580    28583 - 28583   
28585 - 28588    28590 - 28593    28595 - 29001    29007 - 29013    29020 - 29020   
29032 - 29032    29041 - 29041    29046 - 29046    29051 - 29051    29056 - 29056  
29058 - 29058    29067 - 29067    29069 - 29069    29074 - 29074    29078 - 29080   
29100 - 29103    29111 - 29111     29114 - 29114    29134 - 29134     29143 - 29143   
29148 - 29148    29161 - 29162    29175 - 29175   29183 - 29183     29300 - 29399  
29500 - 29799    37600 - 37699    37711 - 37711    37731 - 37731    37743 - 37745   
37765 - 37765    37809 - 37811    37818 - 37818    37857 - 37857    37873 - 37873   
37891 - 37891

INTERNATIONAL SHIPPING

We currently ship to Canada, the UK, and Australia with USPS Global Priority Mail.

RETURNS & WARRANTY

We would like you to be satisfied with every order you place.  If you have any problems with your order,  contact our Customer Service department within 20 business days of the delivery of your item(s).

We will offer a replacement or full refund (not including shipping) for your returned merchandise, as long as the item is returned in its original condition. Simply return the item(s) with a copy of the invoice and state whether you want the item(s) replaced or money refunded. A restocking charge of 15% shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after 30 days after your receipt of the goods.

Note: You must ship insured and prepaid. Refunds won't be made for products that are lost or damaged during shipping. After we receive your returned product, a credit will be issued to the credit card account used to make the purchase. We reserve the right to make the determination of undamaged condition and may reduce your credit if the product is damaged or if all the original package contents aren't returned.

Returning products that were part of a special promotion:

GlasswareDreams.com may occasionally offer promotional pricing on products that is dependent on certain terms of purchase. If you return a product for which you received special promotional discounts, you will receive a credit for that product's return that will not exceed the promotional pricing you received at the time of purchase. If as a part of a promotion you received a second product at no cost or at a reduced price when another product was purchased, credit for the return of the first product will be reduced to factor in the savings on the second product if the second product is not returned with the first product. If all products are returned, the full purchase price will be credited.

Order Statuses

Your order may be placed in several different statuses before the order is complete.  Below is a list of our order statuses with basic descriptions.

Processing - Your order has been received and paid.  Our staff is reviewing and preparing your order for shipment.

Open - Your order has been received but it remains UNPAID. Please re-pay the order or call our customer service department if you are having problems completing payment.

Declined - Your order has been declined, usually this is because of a problem with the information entered for your credit card.

Drop Ship - Part or all of your order is being "Drop Shipped" from our distributor.  We generally try to carry all items that we have on our site but for various reasons some items may need to be drop shipped.  We always provide tracking information for your drop ship.

Cancelled - Your order was cancelled, usually as requested.

Refund - A refund for your order was processed. It may take 3-5 business days to receive your refund.

Shipped - Shipped status means that your Order is Complete and all packages have been dispatched. You should have received a tracking number for all of your packages (if multiple or drop shipped).

Thank you.

GlasswareDreams.com Staff