SHIPPING
Our goal is to provide speedy shipping! Packages are dispatched 1 to 2 business days after receipt of payment. Usually, if your order is received before 2:00 PM EST, your package will ship the same day. During the holiday season, please allow for more lead time for shipping. Some FedEx services will deliver on Saturday but we do not guarantee any Saturday deliveries from our site. We only guarantee deliveries on a “Business Day”, Monday through Friday schedule. If you would like to arrange for special Saturday deliveries, please contact our Customer Service to arrange before placing an order.
Items are shipped Standard via FedEx Ground with tracking and delivery without signature. If you prefer delivery by FedEx with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Delivery times are approximate. Times will vary depending on your location.

Approximate delivery time from our facility
GROUND SHIPPING
If you are shipping your items to any of the follow zip codes, it is very likely (not guaranteed) that you will receive your package by FedEx Ground service in one business day.
Overnight Shipping from 24440 to the following ZIP/Postal codes:
15521 - 15529 15533 - 15539 15545 - 15545 15550 - 15550 15553 - 15554 15559 - 15559
15714 - 15714 15722 - 15722 15724 - 15724 15737 - 15738 15760 - 15760 15762 - 15762
15773 - 15773 15775 - 15775 15921 - 15921 15925 - 15925 15927 - 15927 15930 - 15931
15933 - 15934 15938 - 15938 15940 - 15940 15946 - 15946 15948 - 15948 15951 - 15952
15955 - 15956 15958 - 15958 15962 - 15962 16600 - 16699 16800 - 16821 16823 - 16824
16827 - 16829 16832 - 16832 16834 - 16835 16839 - 16842 16844 - 16844 16847 - 16847
16849 - 16849 16851 - 16854 16856 - 16856 16858 - 16860 16865 - 16870 16872 - 16872
16874 - 16875 16877 - 16877 16879 - 16880 16882 - 16899 17000 - 17699 18957 - 18958
19008 - 19008 19013 - 19017 19028 - 19028 19037 - 19037 19039 - 19039 19052 - 19052
19060 - 19061 19063 - 19065 19073 - 19073 19080 - 19081 19086 - 19089 19091 - 19091
19300 - 19400 19406 - 19406 19410 - 19421 19423 - 19423 19425 - 19427 19430 - 19435
19438 - 19439 19441 - 19443 19445 - 19445 19447 - 19451 19453 - 19453 19457 - 19461
19463 - 19471 19473 - 19476 19478 - 19485 19487 - 19489 19491 - 19499 19501 - 19501
19508 - 19508 19518 - 19520 19523 - 19523 19535 - 19535 19540 - 19540 19542 - 19544
19547 - 19548 19560 - 19560 19600 - 19607 19609 - 19699 20000 - 21599 21700 - 21799
21900 - 21911 21914 - 21918 21920 - 21929 21931 - 23439 23441 - 24999 25004 - 25004
25007 - 25008 25044 - 25044 25048 - 25048 25060 - 25060 25062 - 25062 25116 - 25116
25120 - 25120 25140 - 25140 25153 - 25153 25174 - 25174 25180 - 25180 25188 - 25188
25400 - 25499 25606 - 25608 25611 - 25611 25617 - 25617 25620 - 25621 25628 - 25628
25630 - 25631 25634 - 25635 25650 - 25651 25800 - 25999 26202 - 26202 26204 - 26209
26261 - 26261 26264 - 26264 26266 - 26266 26282 - 26282 26288 - 26288 26291 - 26291
26294 - 26294 26298 - 26298 26600 - 26600 26602 - 26609 26613 - 26614 26622 - 26622
26628 - 26628 26630 - 26630 26632 - 26632 26635 - 26635 26637 - 26637 26640 - 26640
26642 - 26655 26657 - 26899 27000 - 28348 28350 - 28399 28441 - 28441 28446 - 28446
28500 - 28510 28513 - 28515 28519 - 28519 28522 - 28523 28525 - 28527 28529 - 28530
28534 - 28538 28551 - 28552 28554 - 28554 28556 - 28556 28560 - 28569 28571 - 28571
28573 - 28573 28578 - 28578 28580 - 28580 28583 - 28583 28585 - 28588 28590 - 28593
28595 - 29001 29007 - 29013 29020 - 29020 29032 - 29032 29041 - 29041 29046 - 29046
29051 - 29051 29056 - 29056 29058 - 29058 29067 - 29067 29069 - 29069 29074 - 29074
29078 - 29080 29100 - 29103 29111 - 29111 29114 - 29114 29134 - 29134 29143 - 29143
29148 - 29148 29161 - 29162 29175 - 29175 29183 - 29183 29300 - 29399 29500 - 29799
37600 - 37699 37711 - 37711 37731 - 37731 37743 - 37745 37765 - 37765 37809 - 37811
37818 - 37818 37857 - 37857 37873 - 37873 37891 - 37891
INTERNATIONAL SHIPPING
We currently ship to Canada with USPS Global Priority Mail.
RETURNS & WARRANTY
We would like you to be satisfied with every order you place. If you have any problems with your order, please contact our Customer Service department within 15 days of the delivery of your item(s).
We will offer a replacement or full refund (not including shipping) for your returned merchandise, as long as the item is returned in its original condition. Simply return the item(s) with a copy of the invoice and state whether you want the item(s) replaced or money refunded. A restocking charge of 15% shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after 15 days after your receipt of the goods.
Note: You must ship insured and prepaid. Refunds won't be made for products that are lost or damaged during shipping. After we receive your returned product, a credit will be issued to the credit card account used to make the purchase. We reserve the right to make the determination of undamaged condition and may reduce your credit if the product is damaged or if all the original package contents aren't returned.
Returning products that were part of a special promotion:
GlasswareDreams.com may occasionally offer promotional pricing on products that is dependent on certain terms of purchase. If you return a product for which you received special promotional discounts, you will receive a credit for that product's return that will not exceed the promotional pricing you received at the time of purchase. If as a part of a promotion you received a second product at no cost or at a reduced price when another product was purchased, credit for the return of the first product will be reduced to factor in the savings on the second product if the second product is not returned with the first product. If all products are returned, the full purchase price will be credited.
Thank you.
GlasswareDreams.com Staff

