FAQ

FAQ (Frequently Asked Questions)

1.  I've lost or can't remember my Account password, how do I recover it?

Visit this link to reset your account password, if you have an existing account with us: Recover Password

2.  Does Lolita provide custom glass designs or request services?

Lolita's company is now a global corporation.  To meet demand, her products are produced in multiple different factories across the world.  Unfortunately, she could never come close to filling all the wonderful requests for custom glasses that she receives. 

3.  The glass I want is "Out of Stock", when will you have more? 

We receive new stock weekly, sometimes daily depending upon supply. Due to heavy demand, many items that show "Out of Stock" are actually out of stack at the manufacturer, so times can vary for when an item is re-stocked. 

** Our site now has a built-in feature that allows you to receive "Back In Stock" notifications. You can have our system send you a back in stock alert the moment stock is added for the product.

4.  Can you please notify me when the item I want is back "In Stock"?

The answer is now YES! You can sign up to receive an E-mail alert when an out of stock item has arrived by clicking the "Notify Me When Available" link on out of stock items.  Just enter your E-mail address and select "Send" and an alert will be sent to your E-mail address the moment stock is added for the item.

5.  Where can I find Lolita items at local retail stores?

If the design you are looking for is not available on our site today please check back or you can also find Lolita items at many fine gift, department, and specialty stores.

6.  I have a retail business and I would like to sell Lolita products.  Where can I buy them at wholesale price?

For all wholesale information, please send an E-mail to info@designsbylolita.com and a complete list of wholesale manufacturers/distributors will be forwarded to you.

7.  Do you ship to the UK or Canada?

We currently only ship internationally to Canada, the UK and Australia with USPS Global Priority Mail.  Delivery takes from 6 to 10 business days for Canada and the UK and up to 3 weeks for Australia. 

8.  Are Lolita glasses dishwasher safe?

Lolita glasses are NOT dishwasher safe.  The harsh chemicals and high temperatures can damage the paint.  We recommend gentle handwashing to clean your Lolita glassware.

9. Why can't I use multiple coupons per order?

Unless specified our coupon codes are not cumulative.  Most coupon codes are one use per customer as well.

10. When may I expect delivery of my shipment?

GlasswareDreams.com ships daily from Virginia via Fed-Ex Ground and Fed-Ex Express. We have a 2 day shipping policy but try to ship daily as the order is received. We ship on all business days and there is no shipping on weekends or major holidays. Occasionally we may use another carrier upon special request. Any order received after 2pm may ship out the next business day. After your order is processed and packaged you will receive a Fed-Ex tracking number for your package. 

Please be aware, items may be drop shipped to you (at no extra charge) from our distributor on occasion, especially during the holiday season.

11.  Do you offer Wholesale Accounts?

For a yearly fee we do offer a Wholesale Account opportunity for small business retailers.  Please E-mail our Sales Team if you would like more information on this membership.